--- title: My Boxes are Damaged or Defective. What Do I Do? description: I received damaged, defective, or incorrect boxes. How can Fantastapack help? --- [Skip to content](https://support.fantastapack.com/damaged-or-defective-boxes#main-content) English Show submenu for translations [![Fantastapack Logo.png](https://support.fantastapack.com/hs-fs/hubfs/Boxmaker%20files/Template%20Assets%20-%20DO%20NOT%20USE/FPK%20Blog%20-%20Theme%20Assets/Images/Fantastapack%20Logo.png?width=142&height=70&name=Fantastapack%20Logo.png)](https://www.fantastapack.com/) - [Custom Boxes](https://www.fantastapack.com/collections/custom-boxes) Show submenu for Custom Boxes - [All Custom Boxes](https://www.fantastapack.com/collections/custom-boxes?base=topnav1&sort_by=best-selling) - [Shipping & Mailers](https://www.fantastapack.com/collections/subscription-boxes-and-mailers?base=topnav) - [Dividers & Inserts](https://www.fantastapack.com/collections/custom-inserts-collection?base=topnav) - [Retail & Displays](https://www.fantastapack.com/collections/retail-displays?base=topnav) - [Food & Drink](https://www.fantastapack.com/collections/food-drink-boxes?base=topnav) - [F-Flute Boxes](https://www.fantastapack.com/collections/f-flute?base=hp) - [Folding Carton](https://www.fantastapack.com/collections/folding-carton) - [Labels](https://www.fantastapack.com/collections/labels) Show submenu for Labels - [Oval](https://www.fantastapack.com/collections/labels/products/oval-label) - [Rectangular](https://www.fantastapack.com/collections/labels/products/rectangle-label) - [Round](https://www.fantastapack.com/collections/labels/products/circle-label) - [Square](https://www.fantastapack.com/collections/labels/products/square-label) - [Fantastapack Pro](https://info.fantastapack.com/pro?base=topnav) - Resources Show submenu for Resources - [Artwork Guidelines](https://support.fantastapack.com/artwork-guidelines) - [Blog](https://blog.fantastapack.com/?base=topnav) - [Production & Shipping Times](https://www.fantastapack.com/pages/production-shipping-times) - [Sustainability](https://www.fantastapack.com/pages/sustainability?base=topnav) - [Reviews](https://www.fantastapack.com/pages/reviews) - [Log In](https://www.fantastapack.com/account/login) - [Cart](https://www.fantastapack.com/cart) Open main navigation Close main navigation - [Custom Boxes](https://www.fantastapack.com/collections/custom-boxes) Show submenu for Custom Boxes - [All Custom Boxes](https://www.fantastapack.com/collections/custom-boxes?base=topnav1&sort_by=best-selling) - [Shipping & Mailers](https://www.fantastapack.com/collections/subscription-boxes-and-mailers?base=topnav) - [Dividers & Inserts](https://www.fantastapack.com/collections/custom-inserts-collection?base=topnav) - [Retail & Displays](https://www.fantastapack.com/collections/retail-displays?base=topnav) - [Food & Drink](https://www.fantastapack.com/collections/food-drink-boxes?base=topnav) - [F-Flute Boxes](https://www.fantastapack.com/collections/f-flute?base=hp) - [Folding Carton](https://www.fantastapack.com/collections/folding-carton) - [Labels](https://www.fantastapack.com/collections/labels) Show submenu for Labels - [Oval](https://www.fantastapack.com/collections/labels/products/oval-label) - [Rectangular](https://www.fantastapack.com/collections/labels/products/rectangle-label) - [Round](https://www.fantastapack.com/collections/labels/products/circle-label) - [Square](https://www.fantastapack.com/collections/labels/products/square-label) - [Fantastapack Pro](https://info.fantastapack.com/pro?base=topnav) - Resources Show submenu for Resources - [Artwork Guidelines](https://support.fantastapack.com/artwork-guidelines) - [Blog](https://blog.fantastapack.com/?base=topnav) - [Production & Shipping Times](https://www.fantastapack.com/pages/production-shipping-times) - [Sustainability](https://www.fantastapack.com/pages/sustainability?base=topnav) - [Reviews](https://www.fantastapack.com/pages/reviews) - [Log In](https://www.fantastapack.com/account/login) - [Cart](https://www.fantastapack.com/cart) - English Show submenu for translations Welcome to the Fantastapack Support Center. How can we help you today? - There are no suggestions because the search field is empty. 1. [Fantastapack Support Center](https://support.fantastapack.com/?hsLang=en) 2. [Production & Shipping](https://support.fantastapack.com/production-shipping?hsLang=en) # My Boxes are Damaged or Defective. What Do I Do? ## I received damaged, defective, or incorrect boxes. How can Fantastapack help? We're sorry to hear you are not 100% satisfied with your order. You may return or exchange only those products that are defective, provided that you **notify us within 10 days after your receipt of such products**. “Defective” means that the product does not substantially conform to the style, dimensions and/or artwork you provided to Fantastapack upon placing your order.  In the event that the return or exchange is due to the product being defective, Fantastapack will be responsible for the shipping costs associated with such a return.  Please email our Customer Success team at [support@fantastapack.com](mailto:support@fantastapack.com) with the following information: 1. Order ID (FP-XXXXX) 2. Issue(s) with products received - damaged shipping box, incorrect artwork, etc. 3. High-resolution pictures of the issue(s) - the more information, the better 4. Best contact information - contact name, email, and/or phone number We will get back to you as soon as possible with more information. *\*Certain jurisdictions may provide additional statutory rights. Nothing herein is meant to limit your return or cancellation rights under local law.*   - [Artwork Guidelines](https://support.fantastapack.com/artwork-guidelines?hsLang=en) - [Ordering Packaging](https://support.fantastapack.com/ordering-packaging?hsLang=en) - [Products & Materials](https://support.fantastapack.com/products-materials?hsLang=en) - [Production & Shipping](https://support.fantastapack.com/production-shipping?hsLang=en) - [Default HubSpot Blog](https://blog.fantastapack.com/) [![Chill listening crop-3](https://support.fantastapack.com/hs-fs/hubfs/fpk%20logo.png?width=102&height=50&name=fpk%20logo.png "Chill listening crop-3")](https://www.fantastapack.com) Thanks for Visiting the Fantastapack Support Center. Copyright © Fantastapack. All Rights Reserved. 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