What if I need a different size box, to swap materials, adjust my order quantity, or change the shipping method for the order I just placed?
Once you upload your artwork, our system begins to process your order. Once submitted, there are very few changes that can be made to your order. Any of the following order change requests cannot be made and require a cancellation, refund, and reorder:
- Changing box style
- Changing dimensions
- Changing material type
- Changing print options
If you wish to make a change to your packaging order but have not yet uploaded your artwork file, please contact Customer Service as soon as you can at firstname.lastname@example.org. Our staff will work with you to determine if your change can be made.
If you used Art Studio, our free online graphics editor tool, your artwork file is automatically added to your order and enters production once your order is placed. Please be sure that your art file is the final version. You can edit your design in your shopping cart before placing your order.
We are not responsible for any mistakes in the order parameters you have inputted or selected, or for the content of your artwork.